Vincent Chow

Lead Engineer  ·  Kuala Lumpur, Malaysia

• Leading modernization of the membership platform — re-architecting a legacy system into a scalable, observable, event-driven design using Temporal workflow orchestration and a transaction-outbox pattern, making billing flows reliable and fully traceable for the first time.
• Resolved a critical membership-fee under-collection problem rooted in years of legacy system debt and poor observability, directly restoring revenue integrity across the platform.
• Driving adoption of event-driven architecture, delivering the business its first end-to-end visibility into membership and billing lifecycle.

Principal Engineer & Interim Head of Engineering  ·  Petaling Jaya, Malaysia

• Led the engineering team to deliver a secure digital asset custodian platform from scratch in 3 months, achieving full regulatory approval from the Securities Commission Malaysia through stringent security controls and a successful VAPT.
• Architected a microservices platform on Kubernetes with Terraform Infrastructure as Code, reducing provisioning time and improving scalability to absorb growing Web3 transaction volumes.
• Introduced Agile delivery methodology and CI/CD pipelines, eliminating deployment errors and shortening release cycles across the engineering team.

Co-Founder & Chief Technology Officer

• Led end-to-end business development from zero — prospecting, pitching, and closing early-adopter tech companies as paying customers for a developer-productivity SaaS platform focused on engineering DORA metrics and developer productivity.
• Conducted discovery calls and product demos with CTOs, VPs of Engineering, and Heads of Platform at technology companies, translating technical product capabilities into ROI-led business cases tailored to each client's engineering maturity.
• Delivered quarterly engineering productivity reviews to client CTO/VP Engineering stakeholders, presenting DORA trend data (Deployment Frequency, Lead Time for Changes, Change Failure Rate, MTTR) alongside concrete process and tooling recommendations.
• Prepared and delivered investor pitch decks and product demos to venture and angel investors, articulating the market opportunity in engineering productivity and DORA-metric-driven developer tooling.

Staff Engineer  ·  Kuala Lumpur, Malaysia

• Led the backend engineering team for a consumer fintech platform serving 2M+ users; owned architecture decisions, technical strategy, and critical technical-debt reduction; achieved PCI-DSS compliance through secure payment-processing standards and a successful VAPT.
• Drove Setel's first multi-cluster Kubernetes architecture ("Fission") and Istio service-mesh adoption; led platform initiatives including rate limiting, RabbitMQ → ActiveMQ migration, distributed tracing, audit-trail enhancement, and a shared Platform SDK.
• Architected an event-driven user-management platform (Kafka consumers across tens of microservices), the IAM authentication and authorization layer securing cluster ingress, and a voucher & campaign management platform built from scratch to support fast-moving marketing launches.

Team Lead  ·  Kuala Lumpur, Malaysia

• Led a team of 5 engineers to design and deliver a high-performance card-present payment platform for Petronas stations (Indoor & Outdoor Payment Terminals), including HSM-based card PAN encryption, an ISO 8583 ↔ REST API translator, BIN-range routing, and direct Maybank/CIMB TCP-server integration — coordinating 5+ vendors across 3 payment teams.
• Architected the end-to-end Unified Payment Platform (UPP) from zero payment-domain knowledge to full ownership; provided technical leadership across payment workflows and security implementations.
• Recognized as the #1 performing engineer on Setel's engineering team in the 2021 performance cycle.

Backend Engineer  ·  Kuala Lumpur, Malaysia

• Architected the Petronas Mesra loyalty platform — migrating legacy on-premise infrastructure to AWS and launching virtual loyalty cards alongside physical cards with HSM encryption — serving 2M+ users and partnering directly with Petronas Dagangan Berhad on their digital transformation.
• Diagnosed and resolved a high-severity national loyalty-card fraud incident (Mesra cards cloned by fraudsters), pinpointing root cause and delivering the end-to-end remediation across Petronas, PDB, PDRM (Malaysian Police), and external auditors when no other team member had a lead.

Java Developer  ·  Kuala Lumpur, Malaysia

• Built scalable payment features in the Touch 'n Go eWallet backend using Spring Boot microservices and Alipay platform technology.
• Led a small internal payment team integrating online payment features with external merchant systems.